FAQ's

Getting Started

We service the majority of the Chicago Area. Call us today to ensure we service your area.

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Yes we bring our own equipment & supplies! If you prefer to have your own cleaning supplies, products, and equipment used, please provide that information in the Customer Comments section on the booking page. If you would like the cleaners to reach in a hard to reach area, please provide a 1-2 step stool for them to use.

Absolutely! Additional services can be found on our booking page. All add-ons & extras MUST be added BEFORE the service date. Requesting for add-ons/extras on the same day as the service date may end up requring you book a 2nd service date to complete the add-ons/extras. If you don’t see the add-ons/extras  you want on the booking form, please call us to see if it’s something we can accomodate. 

For insurance purposes, we take before and after pictures for all services rendered. These pictures will be saved in your file for future reference. We may use these pictures on social media accounts and websites, for promotional reasons. Please let us know if you do not want pictures of your home used for promotional purposes.

We would greatly appreciate if all items are picked-up from the floors (toys, clothes, shoes, etc.), all personal items are removed from kitchen countertops, bathroom vanities, and shower ledges, and no dishes are in the kitchen sink unless included in your cleaning.

  1.  We do not move large and cumbersome furniture. If you would like us to clean behind a couch, bedframe, or dresser, please have it moved prior to our arrival.
  2. While we clean windows, ceiling fans, and cupboards, we do not clean areas that are not accessible with a 2-step ladder.
  3. We do not clean bio-hazardous substances (feces, blood, etc.).
  4. We do not clean infested properties. We have the right to terminate services if we discover that the premises is infested. You will be billed for the services completed at our current hourly rate.
  5. We do not move large appliances.
  6. We do not service clients that are disrespectful and unprofessional to staff or our cleaners.

Trust Safety

All of our cleaners are thoroughly vetted! As apart of our pre-screening process, a detailed nationwide criminal background check is completed on all of our cleaners.

GIVE US A CALL and we’ll make it right!

Our booking page is protected by extended validation ssl and the booking form has its own layer of 256 bit security. Credit card transactions are processed by stripe and is layered on their own 256 security protocol. Lastly, no credit card numbers are stored in our system (only a token that allows us to charge the card). Rest assured we take security very very seriously.

Yes. All cleaners go through a nationwide criminal background check as apart of our pre-screening process.

We will service your home to the best of our ability following all Ambition Cleaning protocols. If we miss anything on our checklist, please provide us with photos of the areas missed and we will fix it within 24-48 hours.

Manage Your Account

Visit our customer service page here.

You can submit a password change request at the customer login page found here.

Log into your account at https://ambitioncleaning.bookingkoala.com/login and select “Forgot Password” and enter your email address, from there you will be prompted to complete a password reset.

Log into your account here and update your card on file. Your new card will automatically be noted as your default card.

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Check out our terms of service in the footer of the website.

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